1. Return Eligibility: We accept returns for unused and unopened items within 30 days of purchase. Items must be in their original packaging and accompanied by proof of purchase.
2. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3. Refund Timeframe: If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance.
5. Exchanges: We do not offer exchanges at this time. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue. We may require photo evidence of the damage or defect.
7. Non-Returnable Items: Certain items are not eligible for return or refund, including gift cards, downloadable software, and personalized or customized items.
8. Return Authorization: Before returning any items, please contact us to obtain a return authorization number and further instructions.
9. Refusal of Returns: We reserve the right to refuse returns that do not meet our return policy criteria or are returned without prior authorization.
10. Contact Information: If you have any questions or concerns about our returns and refund policy, please contact us.